The Ability to Intervene at the Point of Incident
Connected vehicle intelligence enables proactive intervention, faster triage and better claims outcomes from the very first moment of an incident.
Request a DemoFour Connected Claims Capabilities
Crash Signals
The most accurate incident detection available, outperforming any aftermarket device or phone. OEM crash signals deliver reduced false positives and granular crash detail, triggering the response chain before the customer even makes contact.
Immediate Intervention
Trigger customer contact at the point of incident, not hours later. 60 seconds from incident detection to first intervention.
Claims Triage
Capture location, severity and third-party details early to improve first and third party outcomes. Average 7 minutes to intervention completion.
Support & Cost Control
Route assistance quickly, reduce leakage and improve the overall claims journey. Better outcomes for both the insurer and policyholder.
Safety as a Service
of Progressive customers written in 2025
opted to enrol in their accident response programme, showing clear willingness from customers to opt in for connected claims services.
Our Virtual Crash Assistant
OBIE is our AI-powered virtual assistant that contacts policyholders via WhatsApp or SMS at the point of incident. From collision detection to claim handoff in minutes.
How OBIE Works
Customers introduced to OBIE via WhatsApp/SMS at point of purchase
When OEM data notifies a collision, OBIE starts a conversation with the end user
OBIE gathers critical FNOL and claims information
OBIE can coordinate assistance such as vehicle recovery and third-party intervention
This frees claims staff to focus on cases requiring manual intervention
OBIE helps route urgent cases quickly so claims teams can prioritise customers who need immediate support
OBIE can converse with customers in 100+ languages
A friendly, always-on presence that keeps customers informed and supported from the moment an incident is detected.
Virtual Crash Assistant, FNOL Timeline
FNOL Detected
Device detects a suspected impact event via OEM crash signal.
Crash Analysis
Algorithm analyses the incident against rule sets and confirmed incident patterns.
FNOL Enrichment
Data packet enriched with BI and cost analysis to support the handler journey.
AI Bot Launches
OBIE loads the FNOL event into a customer journey via WhatsApp/SMS, confirms circumstances.
Passed to Claims
Customer journey establishes whether immediate assistance is needed and captures third-party details.
Claim Closed
Outcome resolved efficiently with full context captured from the point of incident.
On scene. On side.
OBIE meets the customer at the point of incident, capturing and triaging claims context, so that human handlers can be looped in when it matters most.
Faster detection. Faster intervention. Better control.
Integrate OBIE and Onboard Analytics Connected Claims into your workflow today.
